Returns & Refunds

Returns & Replacements
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund or exchange within 7 days of receipt. Refunds will be credited to your original method of payment. To cancel your order before it has been despatched and to receive a full refund please email us at alan@bagnallandkirkwood.com.
If however your order has already been processed and despatched you will need to return the order to us, to do this please print off the returns forms (Print PDF Here) , fill in all the information and return it with your item. The item is your responsibility until it reaches us. The cost of returning unwanted item will be at your own cost.
*Note: Please be aware that items can only be returned for an exchange or refund if they are unused and in all their original packaging and have all of the labels and barcode tags attached and intact, don't remove them if you're thinking of returning them (please do not put tape or labels on the original product packaging). If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange or refund request.

Faulty Item
Warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by our returns form (Print PDF Hree) . If faulty clothing or footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products. The cost of returning faulty goods is not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.

I received the wrong item
If the item you received is not what you originally ordered, please email us at alan@bagnallandkirkwood.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Please include a Returns Form with the Return (Print PDF Here)